Role Description

The Head of Function is required to lead a designated Functional Area and its associated operations team and is accountable for the service of their team to Corporate / Retail Clients on behalf of FNZ.

This means the following key requirements,

• The role holder will be accountable for all aspects of day to day asset servicing, regulatory, and financial risk relevant to their team and, for all processes that fall within their functional area.

• The role holder will be accountable for all aspects of change within their functional area, will ensure an effective change process from delivery through to implementation and that change is delivered effectively, and, in accordance with FNZ Compliance standards

• The role holder will be responsible for service delivery to our corporate clients from their team, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs.

FNZ is an asset custodian. This means we hold client assets in our name as nominee and are responsible for the administration of these assets.

Specific Role Responsibilities

Strategy & Leadership

• Manage the development of the functional area’s purpose and ensure the it provides best in class operational services to clients and internal partners.
• Support, challenge and contribute to the development of short, medium, and long-term strategies (including action plans and targets) for the team.
• Support and contribute to the delivery of technology solutions that meet the objectives of the business but allows the firm to be scalable, productive, meet service delivery standards and is compliant for future changes, upgrades, and enhancements.
• Implement the management strategy, culture, services, and methodology to adjust to changing regulations and expectations, ensuring the team are fully motivated and have clear career paths and direction.
• Support senior relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.
• Participate as an internal stakeholder and positively manage the relationships globally to create a positive, collaborative, and engaged relationship.
• Engage with external stakeholders in relation to functional area’s issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors.

Process

• Ensure functional area’s resilience within the first line of defence; and deliver reporting to the relevant Sector Lead and/or Operations Director to evidence standards achieved.

• Lead and manage the error management process, including management of major errors, escalation, analysis, and reporting.

• Lead and manage the delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through control and oversight of the activities completed by the functional area under the role holders’ remit; and deliver reporting / evidence to the Sector Lead and/or Operations Director to evidence standards achieved.

• Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for relevant operations area.

• Lead and oversee the management of functional area’s risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on prevention; and deliver reporting / evidence to the Sector Lead and/or Operations Director to evidence standards achieved.

• Ensure appropriate engagement for Audits, Client visits or any material meetings or engagement’s, where the Head of Function is required to represent FNZ.

• Lead and oversee implementation and maintenance of operational controls, within the functional area, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Sector Lead and/or Operations Director to evidence standards achieved.

• Lead and oversee effectiveness of controls for handling client assets and client money within the functional area; and deliver reporting / evidence to the Sector Lead and/or Operations Director to evidence standards achieved.

• Lead and oversee compliance with legislation and regulation in relation to the functional area; and deliver reporting / evidence to the Sector Lead and/or Operations Director to evidence compliance.

People

• Manage, if required, other Heads of Function to deliver consistency of control, risk management and client engagement across related operational areas.

• Lead and oversee development of the functional area through, development / training plans, skill base management, feedback, and coaching.

• Support and lead the management team for the functional area to ensure exceptional delivery, through accurate, timely and controlled service to both internal and external clients.

• Manage the performance of all direct reports, addressing (alongside HR) performance issues in a timely manner to ensure that we minimise that there is no client or operational impact.

• Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making. · Ensure compliance with all mandatory training is completed in a timely fashion.

• Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.

Governance

• Provide relevant and timely reporting to Boards and Committees as required.

• Actively participate in all team governance meetings, to ensure effective outcome and escalations.

• Actively participate in governance meetings to ensure that FNZ is driving the right behaviours, to mitigate risk to the business.

• Actively participate in corporate service meetings to ensure that FNZ is driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients.

• Actively participate in change meetings or release boards to ensure that appropriate understanding, actions, testing and readiness to deliver and implement change.

• Support the functional area in driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients.

Experience required

Required Knowledge & Skills

• A degree, or equivalent, in a finance, business or numerate discipline.

• Extensive operations experience within the Wealth Management / Platform industry.

• Good proposition knowledge of platform industry, from Retail Client to Asset Servicing delivery.

• Significant experience in an operations management role.

• Experience in client relationship management.

• Extensive technical operational knowledge covering the functions under role holders’ remit,

• Extensive change management experience,

• Strong understanding of risk/compliance policies and processes for a financial services business.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with the world’s leading financial institutions, with over US$2.2 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.