Role Description

This role is part of the Product Support Department and is responsible for all live platforms, to ensure they are running smoothly and without issues.

This is a great opportunity to kick-start your career and gain commercial experience in programming and grow to seasoned and skilled developer. FNZ offers various paths that you can take from here.

Team Responsibilities

Application Support – ensure that the application is maintained and working efficiently and against agreed service levels

Issue Management – analyse, investigate, and allocate for resolution and closure for all issues

Change Management – support guidance for testing and release process for production fixes

Project Handover – facilitate the transition between project support and production support for all change

Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations

Specific Role Responsibilities

• Investigation of errors in live high-end platforms.

• Researching and fixing defects based on description.

• Developing code, scripts, schemas required to solve complex technical issues.

• Investigating problems on databases, web and application servers, Cloud Environments

• Dealing with performance issues.

• Communication with Production Support Analysts and Testers.

• Automation of manual processes within Production support (CSI).

• Actively applying fixes, including using devops tools to resolve problems

• Working in a group of highly skilled support developers to resolve production issues.

Performance Assessment

KPI reporting – issue management performance against KPIs

Availability – uptime during core and non-core hours

Performance – performance metrics during core and non-core hours

Reliability – test results and performance during real failure events

Experience required

• Bachelor’s degree in software engineering, or equivalent

• Good understanding of OOP and ability to debug code and understand log entries

• 5 years or more on production support of large scale enterprise ecosystem

• Experience in OOP programming Languages

• Experience in Relational Databases - MS SQL|Oracle|PostgreSQL.

• Ability to Identify, diagnose, and resolve issues within cloud environments.

• Advanced knowledge of AWS/Azure

• 5 years of Experience with System administration in Linux/Unix

• Strong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and Clients

• Willingness to learn new things is important as there is a lot to learn and master.

• Logical thinking, positive “can-do” attitude and reverse engineering skills

• Excellent English skills, written and verbal

• Desired Skills (but not a must have):

• Knowledge of ITIL.

• Previous knowledge on FNZ Technologies

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with the world’s leading financial institutions, with over US$2.4 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.