Key Responsibilities

Network Operations & Incident Management

· Lead 24×7 network operations coverage from Bangalore, managing on-call rotations and escalation procedures across US, EMEA, and APAC time zones

· Drive incident triage and resolution for network outages, circuit failures, BGP peering issues, packet loss, and latency events

· Own incident communication with internal stakeholders and external clients (e.g., Ameriprise, Macquarie, Envestnet, Citi) during network events

· Coordinate with managed network providers (Aquablue, Lumen, Masergy/Cato) and carrier NOCs to resolve circuit-level issues

· Monitor network health using LogicMonitor and other tools; reduce alert noise and improve signal-to-noise ratio

Firewall, Routing & Switching

· Execute firewall changes on Cisco ASA, Palo Alto, and FortiGate platforms, including ACL modifications, NAT rules, object-group configurations, and security policy updates

· Configure and troubleshoot BGP (eBGP/iBGP), OSPF, and static routing across multi-site data center and extranet switching fabrics

· Manage F5 BIG-IP load balancer configurations including VIP creation, pool management, SSL profiles, and health monitors

· Maintain Cisco Nexus (N9K) data center switching infrastructure and Cisco ISR/4400-series WAN routers

Client Connectivity & Extranet Management

· Manage a portfolio of 50+ client MPLS, VPN, and point-to-point circuits supporting financial services data exchange (SFTP, API, FIX)

· Coordinate circuit installations, failover testing, and bandwidth upgrades with Aquablue, Lumen, and client networking teams

· Maintain and update the client connectivity portfolio documentation, including NAT mappings, BGP configurations, and failover procedures

· Serve as a technical escalation point for Zendesk tickets routed to the Networking and FSM Client Connectivity queues

Change Management & Compliance

· Author and execute network change requests in Jira Change Management (CHM), including detailed maintenance plans, backout plans, and risk assessments

· Coordinate change approvals with VP Platform Solutions, CISO, and operations leadership

· Ensure all changes follow InvestCloud’s change management lifecycle: submission → risk assessment → approval → execution → validation → closure

· Maintain network documentation, topology diagrams, and IP address management (IPAM) records

Cloud & Hybrid Network Operations

· Support AWS network operations including VPC management, Transit Gateway routing, Direct Connect circuits (10 Gbps from Tampa and Denver), and Security Groups

· Participate in the Digital Wealth AWS migration program — executing network buildout for Landing Zone, Palo Alto VM-Series firewall deployment, and inter-region TGW peering

· Manage hybrid connectivity between on-premises data centers and AWS/cloud environments

Office & Corporate Network

· Oversee regional office network infrastructure in Bangalore, including Meraki wireless, Cato SASE, and ISP management (TATA, Sify)

· Coordinate with Corporate Tech Support on office network issues, firmware upgrades, and vendor escalations (Meraki TAC)

· Support network operations for global offices (London, JFK, Singapore, Los Angeles, Toronto) as needed

Infrastructure Lifecycle & Refresh

· Participate in network hardware refresh programs, including Cisco Nexus switch upgrades, ASA firewall replacements, and Palo Alto migrations

· Track hardware end-of-life/end-of-support dates for network equipment and flag risk items

· Support rack-and-stack coordination with data center operations teams in Tampa and Denver

Team Leadership & Development

· Build and manage the Bangalore-based Network Operations team, scaling headcount in alignment with business needs

· Establish standard operating procedures (SOPs) for common network operations tasks

· Drive knowledge transfer between the US-based network engineering team and the Bangalore operations team

· Mentor engineers on Cisco, Palo Alto, F5, and AWS networking technologies

· Manage team performance, development plans, and on-call scheduling

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Qualifications

Required

· 10+ years of progressive experience in enterprise network engineering and operations, with at least 3 years in a management role

· Deep hands-on expertise with Cisco Nexus (NX-OS), Cisco ASA, and Cisco IOS/IOS-XE platforms

· Strong proficiency in BGP, OSPF, and MPLS routing protocols in multi-site WAN environments

· Experience managing Palo Alto Networks next-gen firewalls (PAN-OS) and/or FortiGate firewalls

· Working knowledge of F5 BIG-IP load balancers (LTM), including VIP configuration, SSL offloading, and health monitoring

· Experience with AWS networking (VPC, Transit Gateway, Direct Connect, Security Groups, Route Tables)

· Familiarity with ITSM/ticketing workflows (Zendesk, Jira) and formal change management processes

· Experience working in financial services or other regulated industries with strict change control and compliance requirements

· Excellent written and verbal communication skills; comfort interfacing with US-based leadership during overlapping hours (typically IST evenings)

· Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)

Preferred

· Experience with Meraki wireless and SD-WAN solutions

· Familiarity with Cato Networks SASE platform

· Exposure to Cloudflare WAF/CDN integration

· Understanding of VMware NSX or similar network virtualization

· CCIE, CCNP, PCNSE, or equivalent industry certifications

· Experience managing MPLS extranet/client connectivity portfolios for financial services firms

· Prior experience building and scaling network operations teams in India

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Working Conditions

· Based in InvestCloud’s Bangalore office

· Overlap with US Eastern Time required — typical schedule includes evening IST hours for collaboration with US teams

· Participation in on-call rotation for critical network incidents

· Occasional travel to US data center locations (Tampa, Denver) and global offices may be required